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Security page

The security of your data and earning your trust is core to our culture, processes and everything we build.

  1. Data Encryption in Transit and At Rest

    MyExams supports the latest recommended secure cipher suites and protocols to encrypt data in transit. Customer data is encrypted at rest.

    We work hard to maintain best practices for encryption and disable support for older encryption standards that are no longer considered strong. This is one reason that we drop support for older browsers.

  2. Data centre security

    MyExams and your data is hosted on servers provided by Sub6 and Clook Internet, a UK-based leader in Infrastructure as a Service (IaaS) and hosting. Sub6 take physical and network security seriously. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff, video surveillance, intrusion detection systems, and other electronic means.

    Sub6 and Clook maintain multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports.

  3. Access control

    You choose who to invite to your MyExams account and the permissions they have. On rare occasions, it may be that we can better assist in investigating a problem you are having with MyExams if we can access some part of your data in readable form. We would always ask your permission before taking this action and the process requires authorisation and co-ordination across multiple personal and security layers internally.

  4. Internal controls

    Keeping systems safe is part of our daily life here at MyExams. We have strict internal policies and processes to keep our team and their equipment safe, to protect our assets, and to limit access to sensitive systems and infrastructure to key staff on a needs-only basis.

  5. Backup and availability

    Our systems automatically replicate your data across multiple locations in real-time to maximize availability. Data is also constantly backed up to ensure we can restore access to your data and the service in the unlikely event that the data replicas in all locations fail at once. Our monitoring alerts us to any trouble and we have staff on-call at all times to quickly resolve unexpected incidents.

  6. Updates and external review

    We update MyExams most days and because you access MyExams via your browser you're always on the latest version. We monitor security advisories and other security community output closely. We work promptly to upgrade the service to respond to potential new threats and vulnerabilities as they are discovered. We work with certified independent specialists on a regular basis to undertake systems penetration testing and source code reviews.

  7. Payment card data

    MyExams uses the Stripe payment gateway to process subscription payments. We do not store credit cards on our systems.

  8. Concerns or want to contact us?

    For concerns that are urgent or sensitive, please email us on dpo@myexams.com.